Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management
Employ out-of-the-box processes designed in compliance with best practices and recommendations. Follow built-in business processes to manage customer requests, service catalogues and SLAs.
Leverage built-in processes
Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications
Personalize communications with your clients using bpm’online service. Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.
Engaging interface that users love
Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.
Explore bpm’online products that will help efficiently manage the entire customer journey
Why not try bpm'online for yourself with these risk and obligation free demos.
Discover features the system offers to help you manage your customers service experience: