Recent studies show, that 75% of consumers say they would spend more money with a company because of a positive customer experience. How do investment in next generation CRM help businesses enhance customer journey?
This report delivers high impact market intelligence, industry benchmarking and best practice on how businesses can benefit from merging business process management (BPM) and customer relationship management (CRM) approaches.
To better illustrate the value of process-driven CRM solutions the report includes a case study of one of the world’s leading supplier of networking products that chose bpm'online to create its new customer service system. By properly automating vital service operations the company saw an immediate improvement in customer service and managed to respond to triple the number of customer requests without extending their support team. An integrated bpm’online system that incorporates both CRM and BPM capabilities enabled the company to deliver an outstanding experience to their customers.
Having a digital strategy is just as important as having a business plan! Whether you’re looking to launch a website, CRM or Intranet, it’s about outcomes...
Web Design Magic have been servicing companies in Australia, Singapore and Hong Kong for the past 18 years. Our experienced and talented team continue to produce outstanding results for clients seeking Kentico Web Strategies, bpm'online CRM Solutions, SharePoint Intranets and Sitecore Experiences.
Are you ready to take the next step? Simply request a quote and you'll be on your way to a powerful and persuasive digital strategy!