Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management

Employ out-of-the-box processes designed in compliance with best practices and recommendations. Follow built-in business processes to manage customer requests, service catalogues and SLAs.
 
Leverage built-in processes
Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.

Manage omnichannel communications
Personalize communications with your clients using bpm’online service. Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

Engaging interface that users love
Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

Explore bpm’online products that will help efficiently manage the entire customer journey
Why not try bpm'online for yourself with these risk and obligation free demos.
 

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Service A cloud application with out-of-the-box processes for full-cycle service mamagement across multiple communication channels
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CRM bundle Full-fledged products for marketing, sales and service that are seamlessly intergrated on one CRM platform to help you efficiently manage the complete cistomer journey
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Key takeaways from Gartner Magic Quadrant for the CRM Customer Engagement Center

We are proud to announce that bpm’online has been included in the Gartner CRM Customer Engagement Center Magic Quadrant. We believe this recognition highlights our mission to create the best-of-breed technologies for process-driven CRM. Bpm’online customer engagement center provides out-of-the-box processes that guide users through the most effective actions to deliver excellent customer service.

Gartner analysts evaluate providers on the quality and efficacy of the processes, systems, methods or procedures that enable IT provider performance to be competitive, efficient and effective, and to positively impact revenue, retention and reputation. Ultimately, providers are judged on their ability and success in capitalizing on their vision. Read our key takeaways from Gartner Magic Quadrant for the CRM Customer Engagement Center, 2015 to get a valuable insight from one of the most respectful research agency.

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