Corporate Services

Top Level Service: Guaranteed

Web Design Magic's Support Agreements are backed up by our Service Level Agreements.

Our Service Level Agreements are your guarantee that a certain level of service performance, within a specified timeframe, will be delivered.

Service Level Agreements = Peace of Mind

Web Design Magic's Service Level Agreements provide a commitment to first-rate and fast service. You can rest easy knowing your website will be maintained and supported to the level of support we've agreed to.

Service Level Agreements: Support

A Web Design Magic Support Agreement will let you make sure your website maintains all its functionality and always run smoothly so you don’t lose visitors, and business.

Service Level Agreements to support Web Design Magic Support Agreements entail:

a contract of one year, charged annually
52 hours minimum service with additional 20 hour blocks available to purchase
work started immediately 99% of the time, and guaranteed to begin within 10 working hours of request
telephone and email support

For additional details of our Support Agreements and corresponding Service Level Agreements, download our Support Agreement Brochure and Application Form.

Service Level Agreement Benefits

Outsource your Website Maintenance and Support to Web Design Magic to:

eliminate the costs of salaries, software licenses, training and support
gain access to a whole team of experienced and qualified professionals (links to new page Projects_Team) including graphic artists, animators, specialist web copywriters, web designers and developers.
be certain of top level service that considers current trends and technology, security and support
know that your requests will be serviced fast

Find out more about our Service Level Agreements

download our Support Agreement brochure and application form
call us toll free on 1300 308 210
email us directly

Service Level Agreements are your Guarantee

Lots of website companies offer website support and maintenance. But they don't all back up their offers with Service Level Agreements

Service Level Agreements are our commitment, and your guarantee, that the services will be delivered at a certain level and within a certain timeframe.

Don’t make the mistake of not having a Service Level Agreement

If you don't have a Service Level Agreement, you may get incomplete or sloppy service or your job may be placed at the bottom of a long queue to be attended to when the service company gets a chance.

Web Design Magic insists on Service Level Agreements

Your website will be maintained and kept up and running with Web Design Magic, because ALL of our Maintenance and Support Agreements are back by Service Level Agreements which automatically make you a priority customer.

Your service requests will be managed professionally and quickly: guaranteed

You can download our Maintenance Agreement brochure and application form, download our Support Agreement brochure and application form, call us toll free on 1300 308 210 or email us now to find out more.